Event Management FAQ
Below we cover how to manage events you've created. If you can't find an answer please email support@eventvesta.com! If you have an issue let us know here!
Q: How do I find the events I’ve created?
There are two ways to find your event based on if it’s a personal event or one created by an organization.
For your Personal Account
Make sure you’re logged in to the correct user account.
Click “My Events” in the top bar
If you don’t see this option, click “Switch to Creator View” in the menu (accessible under your profile picture or “Account”)
Scroll to the correct event
If you can’t find the event, try switching to an organization
For your Organization
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
If you can’t find the event, try switching to a different organization
Q: How do I edit my event?
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event”
Click “Edit Event”
You should have access to all your event information. Please change any information about your event and click “Publish”
Q: How do I reschedule my Event?
We don’t currently have a “reschedule button” but recommend that you:
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event” - this will take you to the event dashboard
Click “Edit Event” - this will take you to a new page
Change the date / time for the event
Click “Publish”
Click “Manage Events”
Scroll back to the correct event
Click “Manage Events”
Click “Update Attendees”
Click “New Event broadcast” - this will take you to a new page
This message will be sent as an email to attendees through our system with the below content entered by you
Enter the Subject you would like to send registrants or attendees in the email subject
Enter the Message you would like to send registrants or attendees in the body of the email.
Affirm this Message adheres to the Vesta Terms of Service
Click “Submit”
Q: How do I View my Event Live?
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “View Event” - this should redirect you to the event detail page potential attendees will see!
You can also find the “View Event” button under the “Manage Event” button.
Q: How do I view my event registrants?
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event” - this will take you to the event dashboard
Scroll down on the Event Dashboard and you will see the total RSVP's and new RSVP's this week.
If you keep scrolling, you will find the “Attendance” section which shows you the names of your registrants and the RSVP date.
From this view you can also take attendance when the day of the event arrives!
Q: How do I Record Attendance?
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event” - this will take you to the event dashboard
Scroll down on the Event Dashboard until you reach “Attendance”
When it’s time to take attendance, click the button under “Attend”.
When you click this button it will change to a check mark to indicate you have checked that person in
Repeat this process until all attendees are checked in!
PRO TIP: If you have attendees show up without pre-registering, have them signup for the event on our website and click refresh to have them show up under the “Attendance” section.
Q: How do I send a message to registrants or attendees
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event” - this will take you to the event dashboard
Click “Update Attendees” - this will take you to a new page
Click “New Event broadcast” - this will take you to a new page
This message will be sent as an email to attendees through our system with the below content entered by your
Enter the Subject you would like to send registrants or attendees in the email subject
Enter the Message you would like to send registrants or attendees in the body of the email.
PRO TIP - Links: This message is not rich text (i.e. don’t try to include hyperlinks like this or images), but if you copy and paste the URL into the “Message” section it will create a hyperlink in their email. This can be used to direct registrants or attendees to email sign-up, post event survey, or other uses, they will be able to access the link there.
PRO TIP - Emojis: If you include emojis they will work, and will generate in the emoji library depending on their email client (i.e. Google’s for Gmail, Apple’s for Mail, Microsoft’s for Outlook)
Affirm this Message adheres to the Vesta Terms of Service
Click “Submit”
Q: What is “Cancel my Event”?
Cancelling your event will create a banner on the event page displaying that your event is cancelled to registrants and potential attendees. This will also remove it from the event recommendations, but it can still be accessed from the URL.
Q: How do I “Cancel" my Event?
Make sure you’re logged in to the correct user account.
Click the desired company or organization you created the event under (Click here to see how to change organizations)
Scroll to the correct event
Click “Manage Event” - this will take you to the event dashboard
Scroll to the bottom of the page to access “Cancel Event”
Click the button to confirm you want to Cancel this event
Enter the message in “Cancel Message” you would like to share publicly about your event. Potential messages could include explanations what happened, information about ticket refunds / exchanges or other issues. This will be displayed on the event.
Click “Submit” and confirm the event cancellation.